If not stated differently in the Terms and Conditions, the customer has the right to revoke the purchase order without having to give a motivation within 14 days from the date the order has been received.
The customer must inform the seller within the deadline specified before by email at the address firstname.lastname@example.org. In the email the customer must specify which products he/she is willing to return and which kind of refund has been chosen: size change, credit note or refund. Once the return request has been received, the seller will send a written reply to the customer with the return number. The customer can proceed and return the products at the following address: Nutrilife srl, via Roma 32/2 40090 Zola Predosa (BO), Italy within (and not exceeding) 14 days from the date in which the return has been requested. The shipping cost for the return will be paid by the customer. The shipping costs of a new product in exchange for the returned one will be paid by the seller.
Effects of the return and refunds
Once the returned product has been received, the seller will refund the customer within approximately 10 days from the day the product has been received. All orders paid by Paypal will be refunded on the same account used to pay for them.
Terms and Conditions for returns
The customer can try all garments without removing seals, labels and/or price tags, because it is not possible to return products that are not in the same condition they were when sold. All returns must be in the original package.
The customer cannot return the product purchased in the following cases:
- The product has been manufactured or custom made for the customer;
- The product is open;
- In case of food or food supplements, if the product has been opened;
- The product has beer worn and/or washed;
- When the customer stated that the package has not been opened but it actually has been;
- The product misses some parts;
- The product risk to deteriorate or expire rapidly;
- The product, for its nature, once opened ends up mixed irreversibly with other products;
- The product is a newspaper, magazine, audio visual material or software;
- The product, once opened, cannot be returned due to hygiene or health related problems.
The original package containing clothing, shoes or food supplements is considered by all means an integral part of the original package. Being so, it must not bear any damage or the return will not be authorized. The original packages cannot be used by the customer as boxes to deliver the returned goods